Return Policy
Introduction
At La Burrata, we strive to provide our customers with the freshest and highest quality perishable goods. Due to the nature of our products, certain conditions and exceptions apply to our return and refund policy.
1. Perishable Goods
Our products include perishable goods such as mozzarella, burrata, and stracciatella cheese. Given their nature, these products are subject to spoilage and have a limited shelf life.
2. No Returns or Refunds
Due to the perishable nature of our products, we are unable to accept returns or provide refunds for any perishable goods once they have been shipped. This policy ensures that all customers receive fresh products that have not been compromised in quality or safety.
3. Exceptions
Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We may request photographic evidence of the damage or defect to assist with your claim.
Incorrect Orders: If you receive an incorrect order, please contact us within 24 hours of receiving your delivery. We will work with you to correct the order promptly.
4. Reporting Issues
To report any issues with your order, please contact us at info@laburrata.nl with the following information:
- Your order number
- A description of the issue
- Photographic evidence (if applicable)
Our customer service team will review your case and respond within 2 business days.
5. Shipping Errors
If your order is delayed or lost due to shipping errors, we will work with the shipping carrier to resolve the issue. Please note that we are not responsible for delays caused by the carrier, but we will do our best to assist you.
6. Contact Us
If you have any questions about this Return Policy, please contact us at:
- Email: info@laburrata.nl
- Phone: +31 (0) 611584200
- Address: Mollerusweg 12, 2031BZ Haarlem
Thank you for your understanding and for choosing La Burrata for your premium perishable goods.
Effective Date: 01/05/2024