General Terms and Conditions La Burrata

Article 1 – Definitions

  1. Buyer: The natural or legal person who has entered into an agreement with the Seller.
  2. Seller: La Burrata, located at Mollerusweg 12, 2031BZ Haarlem, Netherlands.
  3. Agreement: Any agreement between the Buyer and the Seller, including any changes and additions to the agreement, as well as all (legal) acts in preparation and execution of that agreement.
  4. Products: Fresh dairy products, including mozzarella, burrata, and stracciatella cheese, offered by the Seller.

Article 2 – Applicability

  1. These general terms and conditions apply to all offers, orders, and agreements concluded by the Seller.
  2. Any deviations from these terms and conditions are only valid if confirmed in writing by the Seller.
  3. The applicability of any purchasing or other conditions of the Buyer is expressly rejected.
  4. If one or more provisions of these terms and conditions are null and void or are annulled, the remaining provisions will remain fully applicable.

Article 3 – Offers and Agreements

  1. All offers made by the Seller are without obligation and subject to availability.
  2. An agreement is established once the Seller confirms the order in writing or when the Seller commences the execution of the order.
  3. The Seller reserves the right to refuse orders without stating a reason.
  4. Verbal commitments or agreements by or with its personnel do not bind the Seller until and insofar as they have been confirmed in writing by the Seller.

Article 4 – Prices

  1. All prices quoted by the Seller are in Euros and include VAT unless otherwise stated.
  2. Prices are based on the costs of raw materials, labor, and other factors at the time of the offer. The Seller reserves the right to adjust prices due to changes in these costs.
  3. Any additional costs, such as delivery charges, will be clearly communicated to the Buyer before the agreement is concluded.
  4. The Buyer cannot derive any rights or expectations from a cost estimate or budget issued by the Seller unless the parties have agreed otherwise.

Article 5 – Payment

  1. Payments must be made using one of the accepted payment methods: Cash on Delivery, Bank wire, Ideal, PayPal, or Stripe.
  2. Payment must be made in full before delivery unless otherwise agreed in writing.
  3. In the event of late payment, the Buyer will be in default without any notice of default being required. The Buyer will then owe interest of 1% per month, unless the statutory interest is higher, in which case the statutory interest applies.
  4. All judicial and extrajudicial (collection) costs incurred by the Seller as a result of the Buyer’s failure to fulfill its payment obligations will be borne by the Buyer.

Article 6 – Delivery

  1. Delivery dates provided by the Seller are estimates and are not binding.
  2. The Buyer must provide accurate and complete delivery information. The Seller is not liable for delays or delivery failures caused by incorrect information provided by the Buyer.
  3. The risk of loss or damage to the products passes to the Buyer upon delivery.
  4. If the Buyer refuses or fails to take delivery of the products, the Seller is entitled to store the products at the expense and risk of the Buyer.

Article 7 – Inspection and Complaints

  1. The Buyer must inspect the products immediately upon receipt. Any complaints about defects must be reported to the Seller within 24 hours.
  2. Complaints regarding defects that could not reasonably be discovered upon receipt must be reported to the Seller in writing within seven (7) days after discovery but no later than thirty (30) days after delivery.
  3. The Seller must be given the opportunity to investigate the complaint. If the complaint is justified, the Seller will, at its discretion, replace the defective products or refund the purchase price.

Article 8 – Returns and Refunds

  1. Due to the perishable nature of the products, the Seller does not accept returns or provide refunds once the products have been shipped.
  2. In the event of a damaged or defective product, the Buyer must contact the Seller within 24 hours of receipt to arrange for a replacement or refund.

Article 9 – Retention of Title

  1. The ownership of the products delivered by the Seller remains with the Seller until the Buyer has paid the purchase price in full.
  2. The Buyer is not entitled to pledge or otherwise encumber the products subject to retention of title.
  3. The Buyer is obliged to handle the products with care and to insure them against damage and theft.

Article 10 – Force Majeure

  1. The Seller is not liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, labor disputes, embargoes, government orders, or any other force majeure event.
  2. In the event of a force majeure event, the Seller may suspend the performance of its obligations or dissolve the agreement without judicial intervention and without being liable for any damages.

Article 11 – Liability

  1. The Seller’s liability is limited to the invoice value of the order in question.
  2. The Seller is not liable for any indirect or consequential damages, including but not limited to loss of profit, loss of income, or loss of opportunity.
  3. The Buyer indemnifies the Seller against any claims from third parties who suffer damage in connection with the execution of the agreement and which is attributable to the Buyer.

Article 12 – Intellectual Property

  1. All intellectual property rights related to the products and the Site are owned by the Seller.
  2. The Buyer is not permitted to reproduce, disclose, or copy any content from the Site without prior written permission from the Seller.

Article 13 – Privacy

  1. The Seller respects the privacy of the Buyer and handles personal data in accordance with applicable laws and regulations.
  2. The Seller’s Privacy Policy, available at, provides detailed information on how personal data is collected, used, and protected.

Article 14 – Governing Law and Disputes

  1. These terms and conditions are governed by and construed in accordance with the laws of the Netherlands.
  2. Any disputes arising out of or in connection with these terms and conditions will be exclusively resolved by the competent court in the Netherlands.

Article 15 – Amendments to the Terms and Conditions

  1. The Seller reserves the right to amend these terms and conditions at any time.
  2. Amendments will be effective as of the date of publication on the Site.
  3. The Buyer is advised to regularly review the terms and conditions for any changes.

Article 16 – Miscellaneous

  1. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  2. The Seller’s failure to enforce any right or provision in these terms and conditions will not constitute a waiver of such right or provision.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

  • Email:
  • Phone: +31(0)611584200
  • Address: Mollerusweg 12, 2031BZ Haarlem, Netherlands

Effective Date: 01/05/2024